Reminders & escalation rules

Configurable per mission · applies to actions and commitments

Reminders

Before and on the due date

Remind owner before due date

2 days before

Remind owner on the due date

08:00 local

Daily digest for owners with open actions

07:30 local

Include commitments owned by the counterpart

Nigeria owner is reminded

Escalation ladder

After the due date

Trigger	Action	Notify	Channel
+1 day	Reminder	Owner · Institution coordinator	Push + email
+3 days	Escalate	Institution coordinator	Push + email
+7 days	Escalate	Mission lead · Executive dashboard flag	Email
+14 days	Escalate	Mission sponsor	Email

Preview

Example notification

FMF Engage · Escalation

AC-047 “Submit Q3 FX intervention data” is 3 days overdue and has been escalated to you as CBN coordinator. Owner: Dr. Folake Adeyemi.

Lock-screen preview: “An action needs your attention” (no restricted content)

Pause escalations at weekends

Skip Low-priority actions

Allow owners to request extensions

Coordinator approves